index
free shipping over £25

Terms of service

Welcome to Petforia! These Terms of Service govern your use of our website www.petforia.co.uk and the purchase of our products. By accessing our site and making a purchase, you agree to comply with these terms.

1. General Terms

  • By using our website, you confirm that you are at least 18 years old or have the permission of a legal guardian.
  • You agree not to use our products or website for any illegal or unauthorized purpose.
  • We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Pricing

  • We strive to display accurate product descriptions and images, but we do not guarantee that colors, sizes, or features will be 100% accurate due to variations in monitors and manufacturing.
  • Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
  • We may limit sales of our products to any person, region, or jurisdiction as necessary.

3. Orders & Payments

  • By placing an order, you agree to provide complete and accurate payment and shipping details.
  • All payments are processed securely via third-party providers (e.g., Shopify Payments, PayPal, or Stripe).
  • We reserve the right to cancel or refuse any order suspected of fraud or unauthorized activity.
  • If an order is canceled after payment, a refund will be processed according to our Refund Policy.

4. Shipping & Delivery

  • We aim to process and ship orders within the estimated timeframe provided at checkout.
  • Shipping delays due to unforeseen circumstances (e.g., customs, weather, carrier issues) are beyond our control.
  • Customers are responsible for ensuring the correct shipping address is provided. We are not liable for orders delivered to incorrect addresses.

5. Returns & Refunds

  • We offer a 30-day money-back guarantee on eligible products.
  • Returns must meet the criteria outlined in our Refund Policy.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

6. Intellectual Property

  • All content on Petforia.co.uk, including logos, text, images, and designs, is our property and may not be copied, reproduced, or used without written permission.

7. Limitation of Liability

  • Petforia is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • We do not guarantee that our website will always be error-free, uninterrupted, or secure.
  • Products should be used as intended, and Petforia is not responsible for any misuse or harm caused to pets.

8. Indemnification

By using our website and purchasing our products, you agree to indemnify, defend, and hold Petforia harmless from any claims, damages, or liabilities related to your use of our services.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

10. Changes to Terms

We reserve the right to update, modify, or replace these terms at any time. Changes will be posted on this page with the updated Effective Date.

11. Contact Information

If you have any questions regarding these Terms of Service, you can contact us at:

📧 Email: info@petforia.co.uk