Shipping policy

At Petforia, we aim to provide a seamless and reliable shipping experience for our customers. Below, you’ll find details on our shipping process, costs, and estimated delivery times.

1. Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays).
During peak seasons or high-demand periods, processing times may be slightly longer.
You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Rates & Delivery Times

We offer the following shipping options:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	5-10 business days	[Insert Price]
Expedited Shipping	2-5 business days	[Insert Price]
Express Shipping	1-3 business days	[Insert Price]

Delivery times are estimates and may vary based on location, carrier delays, customs processing, or other factors beyond our control.
Shipping rates will be calculated at checkout based on your delivery address and selected shipping method.

3. International Shipping

We currently [ship/do not ship] internationally. If we do ship internationally, customers are responsible for any customs duties, taxes, or import fees.
International shipping times may vary depending on destination and customs clearance procedures.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email.
You can track your package through our website or directly with the courier service.

5. Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery time, please allow a few extra days before contacting us, as carrier delays can occur.
If your package is lost in transit, contact us at info@petforia.co.uk, and we will assist you in filing a claim with the shipping carrier.

6. Incorrect Address or Undeliverable Packages

Customers are responsible for ensuring that the shipping address is accurate at checkout.
If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with photos of the damaged product(s) and packaging.
We will arrange for a replacement or refund as per our Refund Policy.

8. Contact Us

For any questions regarding shipping, feel free to reach out to us at:

📧 Email: info@petforia.co.uk