Refund policy

At Petforia, we stand by the quality of our pet products and want you to shop with confidence. That’s why we offer a 30-day money-back guarantee to ensure your complete satisfaction.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• Your request must be made within 30 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition as received.
• Proof of purchase (order confirmation or receipt) is required.
• Returns must be shipped back to us before a refund is issued.

Non-Refundable Items

Certain products are not eligible for a refund, including:

• Items that have been used, damaged, or altered after delivery.
• Perishable goods or consumable pet products (e.g., treats, supplements, shampoos) for hygiene reasons.
• Gift cards or promotional items.

How to Request a Refund

1. Contact our support team at info@petforia.co.uk with your order number and reason for return.
2. We will provide return instructions, including the return shipping address.
3. Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure safe delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we will provide a replacement or full refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, please check with your bank or payment provider. If the issue persists, contact us at info@petforia.co.uk for further assistance.

For any additional questions regarding our refund policy, feel free to reach out to our team—we’re happy to help!