Privacy policy

At Petforia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.petforia.co.uk) or make a purchase.

1. Information We Collect

We collect the following types of personal information:

A. Information You Provide to Us

Name, email address, phone number
Shipping and billing address
Payment details (processed securely through third-party providers)
Order history and preferences
Customer support inquiries

B. Information Collected Automatically

IP address, browser type, and device information
Website browsing behavior (via cookies and analytics)
Referring website or source

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including payment processing and delivery
Improve our website, products, and customer experience
Communicate with you about your orders, promotions, and updates
Prevent fraud, unauthorized transactions, and security threats
Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

Payment processors (e.g., Shopify Payments, PayPal, or Stripe)
Shipping carriers to fulfill your orders
Marketing platforms (for email campaigns, retargeting, and promotions)
Legal authorities, if required by law or to protect our rights

4. Data Security

We implement strict security measures to protect your data, including encryption, secure servers, and access controls. While we take every precaution, no online transmission is 100% secure.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze website traffic, and offer personalized recommendations. You can adjust cookie settings in your browser at any time.

6. Your Rights and Choices

You have the right to:

Access or update your personal information
Request data deletion (except for necessary legal or order processing data)
Opt-out of marketing emails by clicking "unsubscribe" in emails or contacting us

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 Email: info@petforia.co.uk